Refund policy
Delivery and Returns
THE ART COLLECTION
Postage
All purchases are despatched via DHL Express – a tracking reference will be provided and the prints will arrive at the fastest possible rate. Shipments to Europe, USA, Australia and Asia will be subject to delivery costs, added to your order.
We use DHL Express for all our deliveries within UK (including Northern Ireland) and internationally – a tracking reference will be provided and the prints arrive at the fastest possible rate.
All international orders are sent on DAP incoterms, meaning that the recipient is responsible for any local import duties and/or taxes.
Packaging
All Limited Edition prints are made to order, signed by the artist and are handled and packaged with the utmost care. The prints are wrapped in acid-free tissue paper and are sent rolled in a very sturdy postal tube for the large size and sent flat in a reinforced/stiff mailer envelope for the medium size.
Each Limited Edition print will come with a Certificate of Authenticity. This certificate will authenticate the artwork with the following: Limited Edition Number, Signed by the Artist and dated.
All Limited Edition Prints are sold unframed.
Losses in Transit
In the highly unlikely event of any damage to the prints incurred in transit, please take photographic evidence of the unopened damaged packaging and let the courier know straight away while signing for delivery. Please send us pictures of the packaging and damaged print, so we can assess whether we can supply a replacement or offer a full refund.
All orders will be handled with best care and shipped by DHL Express and you will be able to track its journey via their website. All orders sent out by DHL Express are subject to DHL Express terms. In the rare event of a package being lost or damaged, please contact us with relevant information and photographs and we will assess whether we can supply a replacement or offer you a full refund on return of goods. Please contact us on: info@scottgorhamworld.com
Returns Policy
Unfortunately, we are not able to accept any returns, unless damaged or lost – see Losses In Transit.
T-SHIRT COLLECTION
Quality Guarantee
We want you to be satisfied with the quality of the products you order from our third party supplier.
If you are not satisfied with the quality of a product, please contact us at
info@scottgorhamworld.com within 30 days of receiving the item and will get in touch with our supplier and find a solution.
If our supplier’s quality assurance team validates your claim, we will be happy to send a
complimentary replacement as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure our customers are happy with their orders.
If a replacement order is not feasible, or your customers can wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.
Defective or Damaged Products
If you receive defective or damaged orders that were not caused by you, we will cover the costs of a new order, based on photographic evidence.
Return Policy
We currently do not support returns because the products are manufactured specifically to your size to each order. To avoid any sizing problems, we advise you refer to the detailed sizing chart, which can be found at the bottom of the t-shirt product page.
Lost Orders
For packages lost in transit, please get in touch with us on info@scottgorhamworld.com within 30 days from the estimated delivery date. We'll be happy to send a replacement order if you meet the criteria for lost orders.
Criteria for Lost Orders
Before contacting us about a lost order, please confirm the following:
- The shipping address provided is correct and complete.
- You have contacted your local post office or the shipping carrier to attempt to locate the order.
- The order is not marked as delivered by the shipping carrier.
- Several working days have passed since the estimated delivery date (remember, the lost
order claim must be submitted within 30 days of this date).
- There are no recent updates from the shipping carrier in the tracking link.